tee999 Privacy Policy

1 Personal Data We Collect

tee999 collects personal data from players at various points during the registration, verification, and ongoing use of the Platform. We collect only the data that is necessary for the purposes described in this Privacy Policy. The categories of personal data we collect are as follows:

1.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification document
• Date of birth — collected to verify that you meet the 18+ age requirement
• Residential address — including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code
• Email address — used for account communications and security alerts
• Mobile phone number — used for account verification, OTP authentication, and support communication
• Nationality and country of residence

1.2 Identity Verification (KYC) Data

• Copies or photographs of government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address documents (utility bill, bank statement dated within three months)
• Selfie or photograph for facial verification purposes where required by our KYC process
• Documentation confirming ownership of payment methods registered on your account

1.3 Financial Data

• Mobile Financial Service account identifiers (bKash, Nagad, Rocket, Upay account numbers — not full PINs or passwords)
• Bank account details where bank transfer is used (account number, bank name, branch)
• Transaction history including deposits, withdrawals, stakes, and winnings denominated in Bangladeshi Taka (BDT)
• Bonus and promotional credit activity

1.4 Technical & Usage Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session timestamps, login history, and Platform navigation data
• Game interaction data including game titles played, bet amounts, session duration, and outcomes
• Sports betting selections, live betting activity, and market preferences

1.5 Communications Data

Where you contact tee999 support by email or live chat, we retain records of that correspondence, including the content of your messages, the date and time of contact, and the resolution provided. This data is used for quality assurance, dispute resolution, and regulatory record-keeping.

2 Legal Basis for Processing

tee999 processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is used:

Where processing is based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact [email protected] or update your communication preferences in your account settings.

3 How We Use Your Data

tee999 uses the personal data collected from players for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent or establishing a separate legal basis.

3.1 Account Creation and Management

Your identity and contact data are used to create and maintain your tee999 player account, communicate important account notifications (such as password changes, withdrawal confirmations, and security alerts), and ensure that your account profile remains accurate and current. We rely on this data to verify your identity at login and to associate your gaming activity and financial transactions with your account.

3.2 Age and Identity Verification

tee999 has a strict obligation to verify that all players are aged 18 years or older before allowing access to real-money games or processing any financial transactions. Your KYC documentation is used exclusively for this verification purpose and for ongoing compliance monitoring. KYC data is handled with enhanced security controls and is accessible only to authorised tee999 compliance personnel and our certified KYC service provider.

3.3 Payment Processing

Your financial data is used to process deposit and withdrawal requests via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, or card). tee999 does not store full payment credentials. Transaction records are retained for a minimum of five years for anti-money laundering (AML) compliance and financial audit purposes.

3.4 Fraud Prevention and Platform Integrity

Technical and usage data, combined with financial transaction patterns, is analysed by our automated fraud detection systems and reviewed by our compliance team to identify and prevent fraudulent activity, duplicate account creation, bonus abuse, money laundering, and other prohibited conduct. This processing is carried out on the basis of tee999's legitimate interest in protecting the Platform and its legitimate players.

3.5 Responsible Gaming

tee999 monitors player activity patterns — including session length, deposit frequency, loss patterns, and self-exclusion history — to identify potential indicators of problem gambling behaviour. Where such indicators are detected, our responsible gaming team may make proactive contact with affected players. This processing is carried out in the player's interest and in fulfilment of tee999's responsible gaming obligations. For more information, see our Responsible Gaming page.

3.6 Personalisation and Marketing

Where you have provided explicit consent, tee999 may use your gameplay preferences, sport and game category interests, and promotional participation history to deliver personalised bonus offers, targeted promotions, and seasonal campaign communications relevant to your interests (such as BPL cricket promotions, Eid bonus offers, or Pohela Boishakh special events). You may opt out of personalised marketing at any time without affecting your access to the Platform.

4 Data Sharing & Third Parties

tee999 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.

4.1 Game and Technology Providers

To deliver our gaming services, tee999 integrates with certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as session tokens and bet data) necessary for game delivery and RNG certification. These providers are contractually bound to handle any received data in accordance with data protection standards and are prohibited from using it for their own independent marketing or analytics purposes.

4.2 Payment Service Providers

To process deposits and withdrawals, tee999 shares relevant financial data with payment service providers including bKash, Nagad, Rocket, Upay, and our banking partners. Data shared with payment providers is limited to what is strictly necessary to complete the transaction. Each payment provider operates under its own privacy policy and regulatory obligations applicable to mobile financial services in Bangladesh.

4.3 KYC and Identity Verification Services

tee999 uses a certified third-party KYC verification service to assist with identity document checks and age verification. Your submitted identification documents and supporting materials are transmitted to this provider via encrypted channels and processed exclusively for verification purposes. This provider is bound by a data processing agreement with tee999 and is not permitted to retain your documents beyond the verification period.

4.4 Legal and Regulatory Disclosure

tee999 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where required to do so by applicable law, by a valid court order, or where disclosure is necessary to protect the rights, property, or safety of tee999, its players, or the public. tee999 will, where legally permissible, notify affected players of any such mandatory disclosure.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of tee999's assets, your personal data may be transferred to the relevant successor entity as part of that transaction. In such circumstances, tee999 will ensure that the successor entity assumes the same obligations under this Privacy Policy or provides you with advance notice and the option to request deletion of your data prior to transfer.

5 Cookies & Tracking Technologies

tee999 uses cookies and similar tracking technologies on its Platform to ensure the site functions correctly, to remember your preferences, and to analyse how players use the site so we can continuously improve the experience. This section explains what cookies we use and how you can manage them.

5.1 What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website. They allow the website to recognise your device on return visits, remember your settings and preferences, and collect information about how you interact with the site. Cookies do not contain executable code and cannot access other data stored on your device.

5.2 Types of Cookies We Use

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types of cookies, or delete cookies that have already been stored on your device. Please note that disabling essential cookies may impair your ability to log in to your tee999 account or use certain Platform features. Instructions for managing cookies are available in the help documentation of your specific browser (Chrome, Firefox, Safari, Edge, or Samsung Internet).

6 Data Retention & Storage

6.1 Retention Periods

tee999 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following permanent account closure, in line with anti-money laundering record-keeping requirements
• KYC documentation: Retained for a minimum of 5 years from the date of verification, or longer if required by applicable regulation
• Financial transaction records: Retained for a minimum of 5 years for AML compliance and financial audit purposes
• Support communications: Retained for 3 years from the date of the last communication in a given correspondence thread
• Analytics and usage data: Retained in anonymised or aggregated form for up to 24 months
• Marketing consent records: Retained for as long as you hold an active account or until consent is withdrawn, plus 1 year thereafter as evidence of consent

6.2 Data Security

tee999 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the tee999 Platform
• Encrypted storage of sensitive personal and financial data at rest
• Role-based access controls ensuring that only authorised tee999 personnel can access personal data, limited to the minimum necessary for their role
• Regular security audits and penetration testing of Platform infrastructure
• Two-factor authentication options available for all player accounts
• Incident response procedures to detect, contain, and respond to data security incidents promptly

6.3 Data Breach Notification

In the unlikely event of a data security breach that affects your personal data and poses a risk to your rights, tee999 will notify affected players without undue delay once the breach has been identified and assessed. Notification will be made via the email address registered on your account and will include a description of the nature of the breach, the data affected, the likely consequences, and the steps tee999 is taking to address the breach.

7 Your Privacy Rights

As a player using the tee999 Platform, you hold the following rights in relation to your personal data. tee999 is committed to facilitating the exercise of these rights promptly and without undue burden. To exercise any of the rights listed below, please contact [email protected] with the subject line "Privacy Rights Request" and your registered account details.

7.1 Right of Access

You have the right to request a copy of the personal data tee999 holds about you. Upon a verified access request, tee999 will provide a structured summary of your personal data within 30 days. The first copy is provided free of charge; tee999 reserves the right to charge a reasonable administrative fee for subsequent requests within a 12-month period.

7.2 Right to Rectification

If any personal data held by tee999 about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Corrections to basic account details (such as contact address or phone number) can be made directly through your account settings. Where correction of KYC or identity data is required, please contact support with updated documentation.

7.3 Right to Erasure

You have the right to request that tee999 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been processed unlawfully. Please note that this right is subject to limitations: tee999 is required to retain certain data (including transaction records and KYC documentation) for regulatory compliance purposes, and erasure requests cannot override these legal obligations.

7.4 Right to Restriction of Processing

You have the right to request that tee999 restrict the processing of your personal data in certain circumstances, such as while the accuracy of data you have contested is being verified, or where you have objected to processing based on legitimate interests and tee999 is assessing that objection.

7.5 Right to Data Portability

Where tee999 processes your personal data on the basis of your consent or for the performance of a contract, and that processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, and machine-readable format (such as CSV or JSON). You may also request that tee999 transmit this data directly to another controller where technically feasible.

7.6 Right to Object

You have the right to object to tee999 processing your personal data on the basis of legitimate interests, including for direct marketing purposes. Where you object to direct marketing, tee999 will cease that processing immediately. Where you object to other legitimate-interests processing, tee999 will assess the objection and cease processing unless compelling legitimate grounds exist that override your interests.

7.7 Rights Related to Automated Decision-Making

tee999 uses automated systems for fraud detection and responsible gaming monitoring. Where an automated decision produces a significant effect on you (such as account suspension), you have the right to request human review of that decision by a member of our compliance team. To request a human review, contact [email protected] within 14 days of receiving notification of the automated decision.

8 Policy Updates & Contact

8.1 Updates to This Privacy Policy

tee999 reviews this Privacy Policy periodically and reserves the right to update or amend it at any time. Where material changes are made — for example, where new categories of data are collected, new third-party processors are engaged, or the legal basis for any processing changes — tee999 will notify registered players via email or via a prominent notice on the Platform at least 14 days before the updated policy takes effect.

The effective date at the top of this Privacy Policy will always reflect the date on which the current version came into force. Continued use of the tee999 Platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the Platform and request account closure before the updated policy takes effect.

8.2 Minor Version Updates

Minor updates — such as corrections to typographical errors, clarifications that do not change the substance of processing, or updates to contact details — may be made without advance notice. These minor updates will be reflected in the effective date shown at the top of the document.

8.3 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tee999 processes your personal data, please contact our support team using the details below. tee999 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 14 working days.

• Email: [email protected]
• Subject Line: "Privacy Policy Enquiry" or "Privacy Rights Request"
• Operating Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)