Play Smart, Stay Safe with tee999 Responsible Gaming

1 Our Commitment to Safe Play

tee999 was built on a simple principle: gambling should be fun. For the millions of players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and beyond who choose tee999 as their trusted online entertainment platform, we hold a genuine responsibility to ensure that every session remains a positive experience.

Responsible gaming is not an afterthought at tee999 — it is embedded into the architecture of our platform. From the moment you register, our systems are designed to encourage healthy habits, surface useful information, and provide friction-free access to protective tools whenever you need them. Our dedicated responsible gaming team monitors player behaviour patterns around the clock and is empowered to intervene proactively where indicators of harmful play are detected.

We adhere to the following core responsible gaming principles across every product we offer — cricket betting, live casino, slots, bingo, and all other games:

• Transparency: We provide clear and honest information about odds, house edges, and the inherently random nature of gambling outcomes. There are no hidden mechanics at tee999.
• Player Empowerment: Every player has full access to their own gaming history, financial transaction records, and responsible gaming tools at any time, free of charge.
• Non-Exploitation: tee999 does not market aggressively to vulnerable players. Players who have set self-exclusion or cooling-off periods are not targeted with bonus or re-engagement communications during those periods.
• Continuous Improvement: We regularly review and update our responsible gaming policies, tools, and staff training programmes to reflect current best practice in player protection.

2 Age Restriction & Verification

tee999 operates a strict 18+ only policy. No person under the age of 18 years may register an account, deposit funds, or participate in any game on the tee999 platform. This policy is non-negotiable and is enforced at every stage of the player lifecycle.

How We Verify Age

During account registration, all players are required to provide their date of birth. Before any real-money transaction is processed, tee999 conducts a Know Your Customer (KYC) verification check that requires submission of at least one government-issued photo identification document. Accepted documents include:

• Bangladesh National Identity Card (NID)
• Valid passport (any nationality)
• Bangladesh driving licence (with photograph)
• Birth registration certificate (for applicants aged 18–20 where NID has not yet been issued)

Accounts that have not completed age verification are restricted from real-money play and from processing withdrawals. tee999 reserves the right to request additional documentation at any time where there is any uncertainty regarding a player's age.

Protecting Minors

If you share a device with family members, particularly younger relatives, we strongly encourage you to use your device's built-in parental control features and to keep your tee999 account credentials strictly private. Never share your password or leave your account logged in on a shared device. If you suspect that a minor has accessed your tee999 account, contact our support team at [email protected] immediately.

3 Deposit & Spend Limits

One of the most effective tools for maintaining control over your gambling is setting personal financial limits before you play. tee999 provides flexible, easy-to-configure deposit and spend limits that you can adjust at any time directly from your account settings.

How Limits Work in Practice

When you reach a deposit or loss limit, tee999 will immediately block further deposits or restrict play until the relevant time period resets. You will receive a notification via your registered email and within the platform interface. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour cooling period — this deliberate delay gives you time to reconsider before a higher limit takes effect.

All limits are denominated in Bangladeshi Taka (BDT). For example, setting a daily deposit limit of ৳5,000 means that once ৳5,000 has been deposited in a single calendar day, no further deposits will be accepted until 00:00 Bangladesh Standard Time (BST, UTC+6) the following day.

4 Self-Exclusion Programme

Self-exclusion is a formal arrangement that allows you to ask tee999 to block your access to the platform for a defined period. This is the most powerful responsible gaming tool available and is intended for players who feel that their gambling has become — or risks becoming — a problem.

Types of Self-Exclusion

How to Request Self-Exclusion

5 Time-Out & Cool-Off Period

If you need a short break from gambling without committing to a full self-exclusion, tee999 offers a flexible time-out feature. A time-out is a temporary suspension of your account — shorter than self-exclusion and designed for players who simply want to step away for a few days to a few weeks.

Available Time-Out Durations

• 24 Hours — Immediate suspension until the same time the following day
• 48 Hours — A two-day break, effective for weekend or short-term situations
• 7 Days — A one-week pause, useful after a losing streak or stressful period
• 28 Days — A monthly reset, suitable for players who want to reassess their habits

Session Time Reminders

Separately from the time-out feature, tee999 provides in-session time reminders. You can configure a session time limit in your account settings — for example, 60 minutes or 90 minutes. When your session reaches that threshold, tee999 will display a prominent on-screen notification prompting you to take a break. You can acknowledge and continue, or choose to end your session immediately.

Research consistently shows that players who use session time reminders report a more enjoyable and better-controlled gambling experience. We strongly encourage all tee999 players to configure a session reminder, even if they do not feel they currently have any problems with their gambling behaviour.

Reality Checks

For players who prefer a lighter-touch reminder, tee999 provides a reality check feature that displays a brief summary of your current session — time elapsed, net win/loss position, and number of games played — at a frequency you configure. Reality checks can be set at intervals of 15, 30, or 60 minutes and are designed to keep you grounded in the actual financial reality of your session rather than letting excitement carry you further than you intended to go.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is often not immediately obvious — even to the person experiencing it. Recognising the early warning signs is one of the most important things any player can do to protect themselves and the people they care about.

The following are widely recognised behavioural and emotional indicators that gambling may be causing harm:

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use tee999's responsible gaming tools immediately and to consider reaching out to a support professional. Early intervention is far more effective than waiting until problems become severe.

7 Self-Assessment Checklist

The following questions are adapted from internationally recognised problem gambling screening tools. Read each question honestly and consider whether it applies to your gambling behaviour over the past 12 months. If you answer "yes" to three or more questions, we recommend using tee999's self-exclusion tools and seeking independent support.

8 Support Resources & Crisis Help

If you are concerned about your gambling — or about someone close to you — please know that help is available and that reaching out is always the right decision. tee999's responsible gaming support team is available 24 hours a day, 7 days a week, including during Eid, public holidays, and all major BPL and cricket tournament periods.

What Our Support Team Can Do For You

• Immediately activate a self-exclusion or time-out on your account
• Review and reduce your deposit, loss, or wager limits on the spot
• Provide a full history of your tee999 gaming activity to help you understand your patterns
• Connect you with independent support organisations and resources
• Process a withdrawal of your remaining balance if you choose to close your account
• Answer any questions about your account, data, or the responsible gaming tools available to you

Independent Support Organisations

tee999 encourages players who are experiencing gambling-related difficulties to also seek support from independent professional organisations. Independent support can provide confidential counselling and advice that goes beyond what any gambling operator is able to offer.

• Kaan Pete Roi (Bangladesh): A confidential emotional support helpline available to people in distress across Bangladesh. Available in English and Bengali.
• National Mental Health Helpline (Bangladesh): Government-operated mental health support service providing free, confidential counselling.
• Gamblers Anonymous: An international fellowship of men and women who share their experience, strength, and hope to help each other recover from problem gambling. Meetings and online support available.
• GamCare (International): Provides information, advice, support, and counselling for anyone affected by problem gambling, available online in multiple languages.